Straight answers about the app and the site.

Windows 10 or Windows 11 on a PC with a keyboard and a mouse. 4 GB of RAM is the minimum; 8 GB or more is recommended if you work with screen recordings or several slides of video at once.

The app is installed from the Microsoft Store, so Windows handles the download, the updates and the licence.

No. Visual Ideas is a Windows desktop application. It is built around a mouse, a keyboard and a local file system, and there is no web or mobile version.

Not to edit or export. The editor, the two sample videos, the music and the export all run on your PC, and a project opens and renders with the network disconnected.

The Store itself needs a connection to install the app and to buy export packs, and support email is obviously online.

No. There is no recorder of any kind — no screen capture, no camera and no microphone. You capture what you need with your own tools, then upload the recording, picture or audio file into the project.

There are no templates to fill in. The app ships with two complete sample videos — one portrait and one landscape — that you can open, edit and duplicate. Brand profiles save your colours and logo for the next project.

On your PC, in a folder you choose. Save writes `project.json` and an `assets/` folder into it, and copies every upload into `assets/`, so the folder is the whole project — copy or move it and it opens on another computer with its media intact.

The editor also keeps a working copy in the app’s own storage for fast reopening, and a recovery copy of unsaved changes. The folder on disk is what you back up.

File → Backup writes one `.vibackup` archive with your project folders, brand profiles, settings and recovery. You can set it to run on close, daily or weekly, and to keep the last few archives; it only writes when something changed.

File → Restore brings selected projects and profiles back to a folder you choose, and never overwrites: a restored project becomes “Name (restored)”.

The project folders are ordinary folders, so your normal backup tool can copy them as well.

Your project files stay where they are; uninstalling removes the application, not your folders. Reinstall it and open the same project again.

Editing, previewing and saving projects is free, and the app includes 10 saved exports per local calendar month. An export is one finished MP4 file, and it only counts once the file has been saved — a cancelled or failed export uses nothing.

If you need more in a month, packs of 10, 25 and 100 exports are a one-time purchase inside the app. The monthly allowance is used before purchased credits, and credits never expire.

The Store offers packs of 10, 25 and 100 exports. Prices are set by the Microsoft Store and shown there before you buy; check the Store listing for the current price in your currency.

No. Purchased exports stay on your account until you use them. The free allowance resets on the first day of each calendar month, and the app shows both balances in the top bar.

No. Every export is a clean MP4, whether it came from the monthly allowance or from a pack.

An MP4 file with H.264 video and AAC audio, in the project’s frame shape: portrait (1080 × 1920 or 720 × 1280) for Reels, TikTok and Shorts, or landscape (1920 × 1080 or 1280 × 720) for YouTube, LinkedIn and websites.

The export sheet offers 1080p or 720p, 30, 25 or 24 frames per second, and presets for Reels/TikTok/Shorts, YouTube, LinkedIn and WhatsApp. Exports can run in the background while you keep editing, and a project can be up to 30 minutes long.

Yes. Upload an audio file and use it as the soundtrack. The file stays on your PC and is copied into the project folder when you save.

You are responsible for having the right to use a track on the platform you post to. The two ambient tracks that ship with the app can be used inside your videos, but they cannot be resold or redistributed as standalone files.

You upload one voiceover track for the whole video, then set its volume, where it starts on the timeline and whether it should duck the music. There is no recorder in the app — record the narration in whatever app you use, then upload it.

Yes, and none of it is sent to a server. Add your logo once and every logo block can use it; photos, screen recordings and scene plates are uploaded from your disk and copied into the project folder on save.

Yes. The videos you make are yours, including the ones made with the two sample videos and the built-in music. What you may not do is sell or redistribute the sample projects, the music files or the app itself as standalone assets.

Yes — 30 minutes in total. There is no per-slide limit beyond that, but if a project goes over 30 minutes the editor warns you and blocks export until you shorten or delete slides.

Purchases are handled by the Microsoft Store, so refunds follow Microsoft’s policy rather than ours. You can request a refund from your Microsoft account’s order history within the window Microsoft allows.

If something went wrong with a purchase and the Store cannot help, write to support@visual-ideas.eu and I will look at it.

No. The app has no sign-in. The Microsoft Store handles the licence and the purchases through the Microsoft account you already use on that PC.

The site uses no advertising cookies. With your permission it uses Google Analytics 4 to count page views and a few product events; nothing analytics-related loads before you accept, and you can change your mind from Cookie settings in the footer. The contact form is protected by Cloudflare Turnstile and sends your message through my email provider; Carousel Studio uses PayPal for payment and DeepSeek for AI drafting. The privacy page lists each of these.

Write to support@visual-ideas.eu with the version of Windows, what you were doing and, if possible, the project that misbehaved. There is also a contact form on the contact page.